1. Subscription Model

LeadsForce360 operates on a B2B subscription-based model with:

• Quarterly / 6-Month / Yearly plans
• Optional paid trial
• Service-based pricing
• Per-user licensing

2. Trial Payments

• Trial access may require a non-refundable trial fee
• Trial payments are not refundable under any circumstances
• Trial cancellation stops future billing but does not refund trial fees

3. Paid Subscriptions

Once a paid subscription is activated, no refunds are issued for:

• Partial usage
• Early cancellation
• Unused features
• Downgrades

Subscriptions remain active until the end of the billing cycle.

4. Cancellation Policy

Customers may cancel subscriptions anytime via:

• Admin dashboard
• Support request

Cancellation stops future billing. Access continues until the current billing period ends.

5. Razorpay Payment Failures

Failed or incomplete payments result in:

• Subscription remaining inactive
• Temporary access suspension

LeadsForce360 is not responsible for bank or gateway failures.

6. Exceptional Refunds

Refunds are issued only if:

• A duplicate payment is charged
• A technical billing error occurs
• Payment is confirmed but service is not activated

All refund decisions are at LeadsForce360’s sole discretion.

7. Refund Processing Time

• Approved refunds are processed within 7–10 business days
• Refunds are credited to the original payment method

8. Add-On Services

• Add-on services once activated are non-refundable
• User count upgrades are billed immediately and are non-reversible

9. Contact for Billing Support

• 📧 Email: billing@leadsforce360.com
• 📧 Support: support@leadsforce360.com